Triathlon is your passion. Shopping for it should be hassle-free. One Tri’s Satisfaction Guarantee means that your shopping experience will be the best it can be. We guarantee it! Here's how:
1. GUARANTEED LOWEST PRICE TO YOUR DOOR
We offer the best value on the planet, period. If you can find a lower advertised price (including shipping and handling charges) at another online or retail store on any product listed on our website, we'll beat it. Already bought from us? Just let us know and we'll refund you 110% of the difference.
Here's how it works:
- The competitor's product must be identical in make, model, year, color, and manufacturer part number.
- The competitor must be an authorized U.S. reseller and must be advertising the item at an authorized price.
- The competitor's total price to your door (including shipping and handling) must be verifiable through the competitor's Web site prior to submitting payment.
- We cannot match pricing on private sales, auctions, closeouts, overstocks, open-box, remanufactured, or "as is" sales.
- Price matching cannot be combined with coupons or other discounts.
- If the comparable product is sold in a physical store, the store must be located within the United States.
- We reserve the right to limit the quantities on price-matched items.
- Does not apply to "special order" items, including items not listed in our online catalog.
- Guaranteed lowest price at time of delivery.
To redeem your 110% Price Protection Refund, simply print, complete, and fax our 110% Price Protection Refund Form to us at (714)442-0925. Click here to download the form.
That's it!
2. GUARANTEED SATISFACTION
Your satisfaction is our first priority. If you're not 100% satisfied with your purchase, we'll be happy to take it back with NO RESTOCK FEE. All we require is that you return the item, unused, in its original box.
Here's how it works:
- You have 10 days from the date you receive the item to obtain a Return Merchandise Authorization (RMA) number. Returned items without a valid RMA number will be refused.
- The item must be in the same condition in which you received it, with all original packaging.
- All parts must be complete, uninstalled, and undamaged.
- Does not apply to "special order" items, including items not listed in our online catalog.
- You are responsible for the cost of shipping the item to us.
- Original outbound shipping charges cannot be refunded.
After 10 days, our normal returns policy applies.
To return an item, simply call our Customer Service department at (888-289-1874) Number within 10 calendar days of receiving your order. Pack the item in its original packaging with all instructions, warranty cards, tags, and any attachments. More details can be found at our Cancellation & Returns page.
That's it!
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