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HOME->OneTri.com Policies

OneTri.com Policies




Order Processing and Shipping


Your order will be processed immediately upon placement, and an authorization will be taken on your credit card for the amount of the order. For your protection as well as ours, we thoroughly screen every order for possible fraud. This may include a phone call to the telephone number on file with your credit card issuer to verify the order.

The majority of products will be shipped within two (2) business days. If for any reason we cannot ship your order within this time, we will contact you using the contact information you supplied on your order, and an ETA will be communicated accordingly.




Returns and Cancellations


Clearance items: Products that are listed with the word (CLEARANCE) at the end of their name are final sale and cannot be returned for refund or exchange. If you are at all concerned you will need to return or exchange a clearance item, please look for items that are not marked as clearance or contact customer service if you need assistance finding an alternative item.

All other items: You have 60 days from the date of shipment to return an item - no restocking fees! After 60 days all sales are final and you must contact the manufacturer directly for warranty service.


To return an item, please do the following:

  1. Email our customer service department at info@onetri.com and ask for a Return Merchandise Authorization (RMA) number. This number is required for all returned merchandise; without one, there may be a long delay in processing your return. Your email must contain the following information:
    • Your order number
    • Name and address that the order was placed under
    • A telephone number where you can be reached during business hours
    • The item you would like to return
    • A reason for why you would like to return
  2. Pack the item in its original packaging with all instructions, tags, warranty cards, and any attachments. All products must be complete, unused, and undamaged. Used, damaged, previously owned and custom products cannot be returned.

  3. Write the RMA number on the outside of the box. Ship the item back to One Tri (click for address) via insured ground service. You will be responsible for all return shipping charges.

If we shipped you a wrong item, we will exchange it at no cost. To expedite this and ship the item out right away, we offer a rapid exchange program where we charge your credit card for the replacement item and ship it to you immediately. We then refund your card when we receive the original item in good condition. No restock fee applies. Otherwise we will ship the new item out after we receive the original shipment back.


Order Cancellation

If your order has not shipped we can cancel your order for any reason. Please send an email to info@onetri.com with the following information:

  • Your name and address
  • A telephone number where you can be reached during business hours
  • The item you would like to return
  • A reason for why you would like to cancel

Refunds

Your credit card will be refunded (less any applicable shipping fees) within five (5) business days of our receiving your returned merchandise. Please note that your credit card issuer may take additional time to return the funds to your account.


Damaged Shipments

We ship all orders securely packed in sturdy packaging. However, from time to time, items may be damaged in transit. Therefore, you must inspect your shipment for damage before accepting it. If damage is evident, be sure to open the box and thoroughly inspect your item prior to accepting the shipment. If you discover shipping damage after you have accepted a shipment you will need to file a claim directly with the shipping company.


Warranties

All original manufacturer warranties apply. We offer no warranties, implied or otherwise, of merchantability or fitness for a particular purpose or application. We will not be responsible for incidental or consequential damages, property damage, or personal injury damages, to the fullest extent permitted by law.





Exchanges


Please follow the below steps for an exchange:

  1. If you would like to exchange an item for a different size or style please email info@onetri.com. Please include the following information in your email:
    • Your order number
    • Name and address that the order was placed under (very important!)
    • A telephone number where you can be reached during business hours
    • The item you would like to return and the item you want as a replacement
  2. After receiving the email or telephone call a customer service representative (CSR) will assign you an RMA to have the item shipped back. The CSR will then get the information for the item you would like to exchange it for and check availability. If there is a difference in price the CSR will ask for payment information to refund or charge the difference. The customer will also receive a request for payment for reshipment of new product.

  3. Pack the item in its original packaging with all instructions, tags, warranty cards, and any attachments. All products must be complete, unused, and undamaged. Used, damaged, previously owned and custom products cannot be returned.

  4. Write the RMA number on the outside of the box. Ship the item back to One Tri (click for address) via insured ground service. You will be responsible for all return shipping charges.

  5. Once the shipment is received by One Tri we will ship the item requested for exchange. (Payment, where applicable, of shipment must be received before the new product can ship.)

 

** Please read the Terms of Use Agreement for more detailed information regarding OneTri.com rules and policies.


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Copyright 2007 - 2014 One Triathlon Gear, Inc. All rights reserved. One Tri and OneTri.com are a part of the One Triathlon Gear, Inc. family. One Tri offers triathlon gear for the ironman training triathlete. If your goal is to make it to Kona, Hawaii then you'll need a bike, sunglasses, wetsuits, trisuit, tri shorts, and other clothing. We also offer nutritional items for those on a diet, gifts for the beginner, and other stuff like articles, triathlon checklists, and triathlon equipment. Shop for the the latest triathlon equipment at the One Tri store. Thanks for shopping at OneTri.com. Find us on Google+