Your order will be processed immediately upon placement, and an authorization will be taken on your credit card for the amount of the order. For your protection as well as ours, we thoroughly screen every order for possible fraud. This may include a phone call to the telephone number on file with your credit card issuer to verify the order.
The majority of products will be shipped within two (2) business days. If for any reason we cannot ship your order within this time, we will contact you using the contact information you supplied on your order, and an ETA will be communicated accordingly.
Clearance items: Products that are listed with the word (CLEARANCE) at the end of their name are final sale and cannot be returned for refund or exchange. If you are at all concerned you will need to return or exchange a clearance item, please look for items that are not marked as clearance or contact customer service if you need assistance finding an alternative item.
All other items: You have 60 days from the date of shipment to return an item – no restocking fees! After 60 days all sales are final and you must contact the manufacturer directly for warranty service.
If we shipped you a wrong item, we will exchange it at no cost. To expedite this and ship the item out right away, we offer a rapid exchange program where we charge your credit card for the replacement item and ship it to you immediately. We then refund your card when we receive the original item in good condition. No restock fee applies. Otherwise we will ship the new item out after we receive the original shipment back.
If your order has not shipped we can cancel your order for any reason. Please send an email to firstname.lastname@example.org with the following information:
Your credit card will be refunded (less any applicable shipping fees) within five (5) business days of our receiving your returned merchandise. Please note that your credit card issuer may take additional time to return the funds to your account.
We ship all orders securely packed in sturdy packaging. However, from time to time, items may be damaged in transit. Therefore, you must inspect your shipment for damage before accepting it. If damage is evident, be sure to open the box and thoroughly inspect your item prior to accepting the shipment. If you discover shipping damage after you have accepted a shipment you will need to file a claim directly with the shipping company.
All original manufacturer warranties apply. We offer no warranties, implied or otherwise, of merchantability or fitness for a particular purpose or application. We will not be responsible for incidental or consequential damages, property damage, or personal injury damages, to the fullest extent permitted by law.
Please follow the below steps for an exchange:
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